Terms and Conditions for Varenik&Pelmen
Welcome to www.eatpelmeni.com. These Terms and Conditions govern your use of our website and your interactions with Varenik&Pelmen’s services, including purchases at our market stalls, online orders, and catering services. By using our website or purchasing our products, you agree to these terms. Please read them carefully.
About Varenik&Pelmen
Varenik&Pelmen is a street food business operating at food markets in London, United Kingdom. We specialise in Eastern European dumplings and traditional dishes including pelmeni, vareniki, bliny, and syrniky. References to “we,” “us,” or “our” in these terms refer to Varenik&Pelmen.
Use of Our Website
Acceptable Use
You may use our website for lawful purposes only. You must not use our website in any way that breaches any applicable local, national, or international law or regulation, or in any way that is unlawful or fraudulent. You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer, or database connected to our website.
Intellectual Property
All content on this website — including text, images, logos, graphics, and design — is the property of Varenik&Pelmen or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.
Products and Pricing
Menu and Availability
Our menu may vary by location and date. While we make every effort to ensure all items listed on our website are available at our market stalls, we cannot guarantee availability of specific items at all times. Seasonal variations, supply chain issues, or other factors may affect what is available on any given day.
Pricing
Prices displayed on our website are indicative and may vary. Final prices are confirmed at the point of sale at our market stalls. We reserve the right to change our prices at any time without prior notice. All prices include VAT where applicable.
Purchases at Our Market Stalls
Self-Service Model
Varenik&Pelmen operates a self-service model. By selecting and taking items from our display, you agree to pay for all items you have selected at the current advertised price. Our concept — “Take what you want, pay for what you take” — means you are responsible for all items on your plate or in your container at the point of payment.
Payment Methods
We accept cash, debit cards, credit cards, and contactless payments. We reserve the right to refuse service if payment cannot be completed.
Frozen Takeaway Products
Storage and Handling
Frozen products must be kept frozen until ready to cook. We are not responsible for product quality if frozen items are not stored correctly after purchase. Please follow the cooking and storage instructions provided with all frozen products.
Returns and Refunds
Due to the perishable nature of our products, we are generally unable to accept returns of food items. If you are dissatisfied with a purchase or believe a product is defective, please contact us within 24 hours of purchase, and we will do our best to resolve the issue.
Catering Services
Catering bookings are subject to separate terms which will be provided upon enquiry. A deposit may be required to confirm catering bookings. Cancellation terms will be specified in the catering agreement. Visit our Catering page for more information.
Allergens and Dietary Information
We provide allergen information in good faith based on our recipes and supplier data. However, as our products are prepared in shared environments, we cannot guarantee that items are free from traces of any allergen. Customers with severe allergies should exercise appropriate caution. Full allergen information is available on our Allergens page.
Limitation of Liability
To the fullest extent permitted by law, Varenik&Pelmen shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the specific product or service in question.
Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.
Changes to These Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us.