Accessibility Statement for Varenik&Pelmen
Varenik&Pelmen is committed to ensuring that our website, www.eatpelmeni.com, and our physical market stall locations are accessible to everyone, including people with disabilities. We believe that great food and great service should be available to all, and we continually work to improve the accessibility of our digital and physical experiences.
Website Accessibility
Our Commitment
We aim to make www.eatpelmeni.com conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are internationally recognised standards for web accessibility, covering a wide range of recommendations for making web content more accessible to people with disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Measures We Take
We work to ensure our website includes the following accessibility features: clear and logical page structure with proper heading hierarchy; descriptive alternative text for images; sufficient colour contrast between text and backgrounds; keyboard-navigable pages and menus; resizable text that does not lose functionality when enlarged; clear and consistent navigation throughout the site; descriptive link text that makes sense out of context; and forms with properly associated labels.
Multilingual Support
Our website is available in English, Russian, and Ukrainian to serve our diverse customer base. We recognise that language accessibility is an important part of making our content available to the widest possible audience.
Physical Accessibility at Our Market Stalls
Market Location Accessibility
We trade at various London food markets, and accessibility varies by location. Most markets we attend are located at ground level or have wheelchair-accessible routes. We recommend checking the specific market’s website for detailed accessibility information before your visit, as each venue has different facilities.
Our Stall Design
We design our stalls with accessibility in mind. Our food displays are positioned at a height visible to wheelchair users. Our staff are trained to assist customers who may have difficulty reaching or selecting items. We are happy to bring food to customers who cannot approach the stall easily.
Service and Assistance
Our staff are trained to provide helpful, patient service to all customers, including those with disabilities. If you need assistance at our stall — whether with reading menu items, understanding allergen information, or physically accessing our food — please do not hesitate to ask. We are here to help.
Dietary Accessibility
We recognise that dietary requirements are an important accessibility consideration. We provide clear allergen information on our Allergens page and at our market stalls. We offer vegetarian options and clearly label all items. Our staff are trained to discuss ingredients and allergens with customers who have dietary restrictions.
Feedback and Contact
Help Us Improve
We are committed to continuous improvement in accessibility. If you encounter any barriers when using our website or visiting our stalls, please let us know. Your feedback helps us identify issues and make improvements.
How to Report Accessibility Issues
If you experience any accessibility difficulties with our website or at our market locations, please contact us. Please describe the issue you encountered, including the page or location where it occurred, and we will work to address it as quickly as possible.
Ongoing Efforts
Accessibility is an ongoing journey, not a destination. We regularly review and update our website and stall practices to improve accessibility. We welcome suggestions from customers and the wider community on how we can make Varenik&Pelmen more accessible to everyone.